Reviews

"I purchased a 2014 Tri Glide Trike. the whole purchase experience was great. Diane, the sale rep, she was great. She did an outstanding job with the sale. Gary the sale manager, gave me a great deal on my trade in. Michael, was great in helping me with the purchase of the trike, on the loan. as a whole the staff was very friendly, and made you feel at home. I guess I am family now of the Harley Davidson family. Great bike, everyone loves it. I am very pleased with my experience at Susquehanna Harley Davidson Dealership. Thank you ! Carmen Agresto."

Overall Rating:

Carmen Agresto - Harrisburg, PA

"Had a service appointment and was greeted by service personnel "Cat" she is awesome. Had oil pan installed by DS in and out on time and I would recommended Appalachian H-D with out a doubt............Thank You.......John King"

Overall Rating:

John King - York, PA

"My family has bought several bikes here. We decided to come up because we have heard nothing but good things. From the minute we walked in, until we drove off with our motorcycle, we felt like we were the only customers in the place. Chris was so helpful, and Michael worked with us to get our financing, and went above and beyond to get us a better insurance quote. We will definitely be back!"

Overall Rating:

Amanda Beachler - Annville, PA

"Corey took me around and introduced me to the other people there in the service department to the front register and each and every one of them were great, kind, friendly, and professional.

You have a great staff there and I am glad I came to your dealership I wish all dealings we all do were as nice as the one I experienced there."

Overall Rating:

Steven Lynn - West Chester, PA

"This was our first touring bike purchase, and I want to thank Corey, and Gary for all the hard work they put into this. This was a huge decision for us, and we thought about it for several months before we finally made the decision to go forward with the purchase. Corey worked with us every step of the way, and was able to answer all our questions. Gary was so helpful with all the paper work and really made us feel comfortable and special. We met the entire staff at SVHD, and we are impressed. The whole experience was just awesome and exciting. They have customers for life with us, and if you are looking for a dealership that will make you feel at home, then here they are. Thank You all again, and we love the Ultra. Tim & Sherry"

Overall Rating:

Tim & Sherry Goff - New Berlin, PA

"I was riding my (new to me) Buell from New Hampshire down to South Carolina when I broke down near Harrisburg. AAA hooked me up with a tow and an internet dealer search came up with Susquehanna Valley HD. While they couldn't fix the problem they did take 100% care of me in my time of need. they let me unload the bike and store it for a few days while I arranged a shipper to pick it up. Cat, in the service department, took care of the pick-up and called me as soon as the pick-up was made. I had checked in to the dealership late (just before closing) and flew out the next morning.... I didn't even have time to pick-up a SVHD t-shirt! :-( THANKS SO MUCH!!!!! BTW- we also own 2 HD Sportsters!"

Overall Rating:

Steve Scherrer - Ocean Park, PA

"Kyle and the team in service are outstanding. Thanks for having such a great team."

Overall Rating:

Glendel Coble - PA

"Bought a 2012 Custom, Super friendly staff, helped with everything, even delivered the bike. Took it for a run last week in the 40 degree weather. Gary and the girls were great.

Thanks again Gary

Steve"

Overall Rating:

Steve Boreman - McClure, PA

"We recently purchased a pre-owned Harley & EVERYBODY at the Dealership went "over the top " to make this an exellent procedure. Everyone We talked with was very knowledgeable and made Us feel welcome. The day of the sale went really smooth and was well organized. Other dealers We checked with made Us feel as though We were "bothering" them,but Everybody here made Us feel like We were old friends.

A "special" Thank You to Gary for handling Our sale with the attitude that We are important to You. That was the deciding factor on Our purchase.

Again, Thaks to all, for being so "professional"."

Overall Rating:

Randy Stuck - Lewistown, PA

"This was my 1st experiance buying a Harley I researched buying one for over 6 yrs. I visited many local dealers some helpful some ignorant . At Susquehanna Harley I was treated excellent and the staff helped me get the bike that is right for me. The entire dealership was awesome I can't say enough about your customer service . Working in the fire department is a customer service oriented job and I was very impressed with the customer service at your dealership and hope to get the rest of the family to switch to harleys soon."

Overall Rating:

David Howey - Etters, PA

"Bought a new Road King last Saturday (5/12). My work takes me all over the country and I've visited easily 10 other dealerships in the last year, and none made me as comfortable and wanting to buy as SV. I'm not an impulse buyer, so Corey had to work the numbers and work the deal or it wasn't happening. He did, and I bought. Of course then Mikey did his magic with some 'necessary' add ons! But, all voluntary, not one moment of high pressure or drama. Met owner David and some other folks - good experience. Now, just waiting for them to dress it up and deliver it - stay tuned I will let you know how the 9th inning goes! Home team is way ahead right now!"

Overall Rating:

Jim Finan

"This is my third Harley. But my first from susquehanna and it AMAZING! I Just bought a 2012 Electra Glide Ultra Limited. Best dealer around from start to finish. Went to 4 other dealers close to me and did not want to give me or my wife the time of the day and give me nothing for trade. So I got with gary and he made it happen for us drove twice as long to get to them but it was the best thing that we did. Great job susquehanna valley team. keep up the great work."

Overall Rating:

Anonymous

"Your parts department has been very helpfull. They have provided excellent customer service. Its refreshing to deal with knowledgable freindly people."

Overall Rating:

Anonymous

"As an owner of my own business (d & m automotive service center) i like to be treated like i take of my customers. this what the team at svhd does and i feel like family when i walk in. keep up the fine job."

Overall Rating:

Keith Harman - Harrisburg, PA

"Second bike purchased at SVHD. I cannot say enogh good about the staff. They are the best team in the business. Sorry to see Dallas depart (good luck to you in AZ)"

Overall Rating:

Donald Haag - Harrisburg, PA

"Had xm radio installed in my FLHTCU by Joe was in and out in good time very go service .very pleased with every thing."

Overall Rating:

Jim Massie - Lemoyne, PA

"Bill & Gary, I recently purchased a 2010 CVO Ultra Classic from your dealership. I must admit that I was hesitant purchasing a used motorcycle, especially one that recently had the warranty expire. Dealing with Gary and John Thomas was great. There were no surprises through the entire sales process. They are both great guys. Dave Fake treated me very well also, despite the fact I was bringing my own financing. He did an excellent job explaining all of the options that were available to me. I decided to purchase a few trinkets before I brought the bike home so I worked with Mikey in parts who is a wealth of knowledge and fixed me up with some much needed chrome. As you know when I went home there was a small problem and I brought it to John Thomas’s attention who immediately contacted the service department. I brought the bike back and the guys in service started looking for the problem. By the way Bill; thanks for the ride home. Brad and the techs finally found the problem. Since the bike was already there I decided to purchase a new Vance and Hines exhaust and have it dyno tuned. Throughout the entire process everyone from Kat who would call me with updates, to Brad, who would work on the bike himself to get the job done. Everyone was awesome to deal with. Sales, Parts, and Service all worked together like a team; there were no visible silos or any finger pointing going on. You have a great customer oriented bunch of people working there. I would like you to know that John Thomas and Brad really went the extra mile and I do appreciate everything that was done to keep me as a happy customer. I will tell everyone I know to give Susquehanna Harley a look before they buy. Regards, Todd"

Overall Rating:

Todd Kauffman - Enola, PA

"I can't say thank you enough for bending over backwards to make sure that my experience was an awesome one! The Road Glide is sweet! Thanks Again!"

Overall Rating:

Michael Webster

"Back in July i had in my mind a new bike .Well my son Jon bought a bike from your dealership an said Dad why not go there to look. Well as it turns out i didnt look long ,took a 2011 Streeglide for a ride to lunch . When we returned the paperwork was done to take a look. Dallas an Billy said so what ya think ? My reply i'm not sure . They had a plan as to install plates i took it home for the weekend . Well as you may know if you do that your a buying an i'm sure they knew that, LOL. As it turns out Monday morning the 11th of July it became mine . I love the bike ,the power ,the ride ,handling etc... The dealership is anthoer thing everyone there is soooo nice an first class i might add . They really do go out of there way to make you feel at home . So from July til now ive been busy tricking oput my new ride . I might add Mike an the crew in parts know there stuff also. Thanks to everyone for making my experience a nice one . Again thanks, Dwayne"

Overall Rating:

Dwayne Daddario - New Berlin, PA

"I purchased a used Road King from your dealership and wanted to mention how I was treated by your employees. I was greeted as soon as I walked into the store, then met with Dallas who I was talking to on the telephone. He got me a soda, stayed with me through the entire process. He took great detail walking me thru the bike and the operation. I was introduced to everyone from sales, service and parts. I have never been at a dealership (Auto or Bike) that is anywhere close to your quality of Customer Service. The only problem was your people agreed to deliver the bike for me because I have a broken hip and I told them no hurry. (I was thinking a week or so) It was delivered within THREE HOURS. Now I have to constantly go to the garage and check on the bike, make sure there is no dust on it and just look at it - but can't ride it yet.... I wish I had the gentleman's name that delivered the bike. He unloaded it like it was a million dollar piece of equipment, then took the time to clean the white wall because a strap put a little mark on it. Thank you so very much for the service and please thank your employees for me. Most of all, thank you for the bike. William A. Arnold"

Overall Rating:

William Arnold